We aim to answer all requests within four hours but recognise that sometimes you need an immediate answer. That’s why we’ve now implemented an online pricing system which puts instant quoting, ordering and file upload on your desktop through a web browser.
In some cases you may need the flexibility to make changes to files right up to the approval deadline so we’ve implemented an online proofing system through Apogee Portal. This gives you control of the whole prepress process with file upload, pre-flighting, replacement of pages and final approval to print all available online 24 hours a day.
Whilst this is happening our Management Information System records and monitors every element of your job from enquiry through to delivery — right down to exact sheet counts on press. This enables us to keep you informed of order progress and we know exactly what needs to happen and when, to keep your job on track at every stage of production.
With all this technology we haven’t lost sight of the more traditional routes to print — for example we still offer various physical proofing options which can be fully colour calibrated. But we are finding more and more customers happy to embrace online systems which improve efficiencies.