Rolling out the red carpet for customers - Cambrian Printers

Rolling out the red carpet for customers

Published on: January 2nd, 2014 | Category: General News

The CSRs are certainly proud of their work and I was told about a recent case where they did a one-off large format case-bound book for a customer. The CSRs supported the development of the product, advising the customers along the way. The client was over the moon with the end product and his delight made me feel a great deal of satisfaction over my contribution to the project.

Interview by Rebecca Jones
If you visit Cambrian Printers you’d need to take a trip through the printing hall to have a full understanding of the vastness, process and capacity of the company. Pass all of the folding machines, stacks of pallets and teams huddled around light boxes as they check colour and print quality, and head upstairs to the administrative area. This is where you will find the hustle and bustle of the customer service team and Commercial Manager, David Lowe, who introduced me to his team as we chatted over a cup of coffee.

It became clear that this vibrant group are key to the aims of Cambrian Printers, which is essentially to put the customer at the forefront of everything that it does. Their role is to track your work right from the beginning of the journey and to make sure that your print work is produced to the highest level possible.

David explains: “Every customer is assigned a personal Customer Services Representative (CSR) to act as a link; they oversee the production of your work from receipt right through to delivery.” To ensure that every print job produces the best results, David emphasised the importance of his team giving customers the best possible suggestions and support to enable improvements to be made to their magazines, brochures or other printed products.

The CSRs are certainly proud of their work and I was told about a recent case where they did a one-off large format case-bound book for a customer. “It was a large job for us to take on as a company, especially given that it was for an individual who’d written the book over a number of years and it was obviously very precious to them,” says David. “The CSRs supported the development of the product, advising the customers along the way. The client was over the moon with the end product and his delight made me feel a great deal of satisfaction over my contribution to the project,” he adds.